Australians are being urged to manage their expectations when visiting their local Bunnings, as frontline staff say they are increasingly being asked for detailed, trade‑level advice on complex DIY projects advice they are neither trained nor licensed to give.
While many customers simply need help locating a nail, a pot plant or a tin of paint, others arrive with ambitious renovation plans and expect staff to guide them step‑by‑step. According to workers, the reactions can turn sour when they explain that certain questions fall outside their expertise.
One Bunnings employee wrote on social media that customers often become frustrated when told staff cannot advise on technical plumbing or construction work. “I am a retail worker on casual rates. I do my absolute best to help you find the right plastic pipe or brass fitting, but I am not a licensed plumber. If you want professional trade layout advice, you need to actually pay a tradie,” they said.
Bunnings, which employs more than 55,000 team members nationwide from teenagers in their first job to workers in their 70s and 80s says its staff bring a wide range of experience and enthusiasm to their roles. But the company stresses that while some employees have trade backgrounds, customers must seek licensed professionals for complex jobs such as plumbing and electrical work.
The message is clear: Bunnings team members can help you find the right aisle, the right product and the right materials but they can’t legally design your renovation for you.
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