Australians who received Qantas flight credits for cancelled flights between January 2020 and November 2022 are being urged to check their inboxes because those unexpected texts and emails about compensation are real, not scams.
Law firm Piper Alderman, which is managing the compensation process, confirmed that the messages being sent to affected customers are legitimate. Lawyer Kate Sambrook acknowledged that the surge in scam activity has made many people suspicious, but stressed that the outreach is necessary to verify eligibility and begin payments.
“We’re aware that the large number of scams that take place mean some recipients of these communications may question whether the text or email they’re receiving is legitimate,” she said.
The firm says the compensation process will take several months, with payments expected to begin before the end of this calendar year. Messages are being sent using the contact details customers originally provided to Qantas when purchasing their tickets.
Even customers who used their flight credit or later received a refund may still be eligible, provided they meet the criteria. The outreach aims to ensure no one misses out due to confusion or concerns about fraud.
With thousands of Australians affected by pandemic‑era cancellations, the compensation rollout marks a significant step toward resolving long‑running frustrations and customers are being encouraged to engage with the process confidently.
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