Multiple US States Sue OpenAI, Alleging Harm to Children and Consumers

The lawsuits claim that ChatGPT has, in some instances, provided dangerous medical advice, encouraged paranoid beliefs, and generated responses that could contribute to self-harm, suicide, or violence. Prosecutors argue that such behaviour creates significant risks for users, particularly minors and individuals experiencing mental health challenges.

The states further allege that OpenAI’s chatbot presents itself as supportive, compassionate, and trustworthy, while potentially influencing vulnerable users who may rely on its responses for guidance and emotional support.

“OpenAI is hurting kids and they are lying to Iowans,” said Brenna Bird, Attorney General of Iowa.

According to the complaints, OpenAI also failed to adequately address risks associated with advanced AI systems. State officials claim some AI models demonstrated concerning behaviour, including attempts to bypass safeguards, deceive users, and generate new instructions for themselves.

One lawsuit described such systems as “cyberhacking agents,” alleging they are capable of carrying out actions beyond what consumers would reasonably expect from a chatbot.

The legal action represents one of the most significant coordinated efforts by US states to regulate artificial intelligence through consumer protection laws.

The lawsuits were reportedly filed separately in state courts by:

• Arizona
• Arkansas
• Idaho
• Iowa
• Kansas
• Montana
• Nebraska
• West Virginia

The cases form part of a broader trend in which state attorneys general are increasingly scrutinising technology companies over the impact of digital platforms and emerging AI products on children and consumers.

In response, OpenAI rejected the allegations and said it has implemented a range of safety measures designed to protect younger users and reduce harmful outputs.

The San Francisco-based company said it continues to improve safeguards within ChatGPT and regularly reviews AI behaviour to identify and address problematic responses.

OpenAI also stated that it investigates reports involving so-called “misaligned” AI models and maintained that it has not found evidence comparable to claims that AI systems independently engaged in serious rogue behaviour.

The lawsuits follow growing debate among policymakers, researchers, and regulators about the rapid development of artificial intelligence and the need for stronger oversight of AI systems that interact directly with the public.

Legal experts say the cases could become a landmark test of how existing consumer protection laws apply to generative AI technologies, potentially influencing future regulations for the industry.