In a significant response to the tragic death of two-year-old Joe Massa at Sydney’s Northern Beaches Hospital, the New South Wales government is set to overhaul the process for escalating urgent concerns about deteriorating patients. Premier Chris Minns has committed to improving these protocols after meeting with Joe’s grieving parents.
“This is a big win for Joe and for every child in New South Wales,” said Elouise Massa, Joe’s mother. “We’re making change.”
Last September, Joe was taken to the emergency department after experiencing severe vomiting. Despite exhibiting critical symptoms, including a dangerously high heart rate and significant fluid loss, he was left waiting for two and a half hours for a bed. Staff miscategorized his condition, leading to a refusal of his parents’ requests for intravenous fluids. Tragically, Joe suffered a cardiac arrest and was later transferred to Sydney Children’s Hospital in Randwick, where he succumbed to brain damage.
In honor of Joe, the health protocol will be renamed “Joe’s Rule.” Currently, there exists a system known as ‘REACH,’ which allows family members and caregivers to voice concerns about troubling changes in a patient’s condition. Under this protocol, loved ones are encouraged to first communicate their worries to a nurse or doctor, then request a clinical review. If concerns persist, they can call the hospital’s ‘REACH’ number, which initiates an independent review of the patient’s care.
This overhaul aims to ensure that no family has to endure such a heartbreaking loss again, prioritizing patient safety and responsiveness in New South Wales hospitals.
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